CEO of Zomato, Deepinder Goyal provided an update on X has introduced a feature that we’ve all secretly hoped for the ability to remove order history. This occurred in response to a customer’s request to remove traces of his midnight cravings from the order history.
For Karan and many others – you can now delete orders from your order history on zomato. Use it responsibly 🙏
Sorry, this took us a bit of time to prioritize and build. This touched multiple systems and microservices. We are rolling it out to all customers as we speak. https://t.co/Vwfr6Fs087 pic.twitter.com/0UMUnDuj0j
— Deepinder Goyal (@deepigoyal) July 12, 2024
CEO of Zomato, Goyal encouraged anyone to “use it responsibly.” This was not an overnight update. Goyal stated that it takes some time to prioritize and implement this feature because of its influence on numerous systems and microservices within Zomato.
CEO of Zomato, Goyal stated that “you can now delete orders from your Zomato order history.” Use it responsibly. Sorry, it took us some time to prioritize and create. This affected several systems and microservices. “We are currently rolling it out to all customers.”
Decision occurred in response to multiple customer requests, including a funny plea from Karan Singh, who claimed that his wife discovered his late-night ordering habits by reviewing his order history, said CEO of Zomato.
Zomato is constantly innovating to enhance user experience. While I don’t have real-time updates.
- Hyperpure: Zomato’s B2B food ingredient supply chain service, ensuring quality and safety for restaurants.
- Zomato Pro Plus: An upgraded version of Zomato Pro with additional benefits like priority delivery and exclusive offers.
- Zomato Gold: A subscription service offering complimentary dishes and drinks at partner restaurants.
- Zomato Feeding India: A social initiative to fight hunger by donating meals to those in need.
What is Zomato’s market share?
Zomato currently holds approximately 56-57% of the food delivery market share, making it a dominant player in the industry. This impressive share reflects Zomato’s scale and profitability advantage over its competitors, said the CEO of Zomato.
- Delivery Hero: An online food delivery service that operates globally. It competes with Zomato in various markets.
Deepinder Goyal skillfully balances innovation and stability at Zomato by following these principles:
- Iterative Approach: Zomato embraces an iterative development process. They release features incrementally, gather feedback, and make improvements. This allows for innovation while maintaining stability.
- Stable Core Systems: The core systems (like order processing, payment, and delivery) are kept stable. Innovations are built around this robust foundation to avoid disrupting essential operations.
- Risk Management: Goyal assesses risks carefully. High-impact changes are thoroughly tested before deployment. This cautious approach ensures stability while allowing room for experimentation.
- User-Centric Innovation: Zomato focuses on user needs. Innovations address pain points, enhance convenience, and delight customers. Stability is maintained by prioritizing features that align with user expectations.
- Talent and Culture: Goyal fosters a culture of innovation. Talented teams explore new ideas, but they also understand the importance of reliability. A balance is struck between pushing boundaries and maintaining reliability.
Deepinder Goyal is the co-founder and CEO of Zomato, a leading meal delivery service and restaurant aggregator12. Before launching Zomato, he worked at Bain and Company. Goyal earned an integrated master’s degree in technology in mathematics and computing from the Indian Institute of Technology in Delhi3. His leadership has helped shape Zomato’s success.
